Privacy Policy


Your personal information will remain confidential to Vet Warehouse and/or any associated company or partner. We may from time to time post or email you promotional material that we think may be relevant to you. It is our policy to immediately remove any person from any mailing list upon the person's request.

We may collect and use additional information to carry our internal research on our users' demographics and interests to better understand you. If you email us, post on Facebook, Instagram or any other social media about us or your experience with us and our products and/ or service, we may collect that information for the purpose of improving our service.

Vet Warehouse reserves the right to use any photos or videos emailed or posted to Vet Warehouse, Vet Warehouse social media accounts, including but not limited to Facebook, Instagram and Twitter. These images will be used without compensation to the customer. We don't have to inform the customer of the use.

Collection of Information

The Vet Warehouse website contains applications which collect personal information about you. Vet Warehouse will only use this information to the extent authorised by you, and will only disclose it in the manner set out below.

In using the Vet Warehouse Website, you authorise Vet Warehouse to collect, retain and use your personal information for the purposes of:

• processing your registration application;

• assessing your credit-worthiness;

• undertaking any dealings or transactions with you;

• enforcing any legal or other rights Vet Warehouse may have against you in any manner that Vet Warehouse sees fit;

• sending you any advertising or promotional material;

• enhancing the Website so that Vet Warehouse may offer you a better, more personalised and tailored service; and

• Instructing our third party delivery agents.

Collection From Other Sources

In using the Website you further authorise Vet Warehouse to collect personal information about you from any other source available to Vet Warehouse including but not limited to credit referral agencies, your bank, any other suppliers of products and services to you and other persons or companies with whom you have been associated.

Information Retained by Vet Warehouse

Any personal information (excluding credit card details) supplied by you may be retained by Vet Warehouse until such time as you request that the information be removed.

Vet Warehouse Right to Refuse Application

If sufficient personal information is not supplied, or is not satisfactory to Vet Warehouse, then Vet Warehouse reserves the right to refuse to accept your application to register to use the Website or to make orders.

Vet Warehouse Use of Cookies

The Vet Warehouse website may use 'cookies'. Cookies are an element of data that the Website can send to your browser, which may then store it on your system. To use the Website you do not necessarily need to enable your browser to accept cookies, although some information/services may not be available if you disable your browser not to accept cookies.

The Website may from time to time use Google Display Advertising services. In this context, Vet Warehouse may from time to time use Google Analytics cookies for AdWords Remarketing – displaying Vet Warehouse advertisements on the Google Display Network based on visitors’ interactions with the Vet Warehouse website. No personally identifiable data is collected for this advertising. Visitors can opt out of Google Analytics for Display Advertising and customise Google Display Network ads using Google’s Ads Preferences Manager. Visitors can also opt out of visit information being collected by Google Analytics on all websites by using the Google Analytics Opt-Out Browser Add-On.


Any personal information supplied by you and retained by Vet Warehouse may be disclosed to other persons or body corporates engaged by Vet Warehouse for, or in relation to, any of the purposes listed in above, including but not limited to:

  • Research and/or marketing firms.

  • Credit referral agencies.

  • Business advisors.

Vet Warehouse may also disclose aggregated user statistics to any party, provided that these statistics do not contain any information about identifiable Customers and their individual shopping habits.

Storage of Personal Information

Vet Warehouse has taken many steps, from both technical and systems perspectives, to ensure that your information is well protected. However it is important that you remember to never share your Login with any other person.

While Vet Warehouse endeavours to keep your personal information collected on the Website secure and confidential, Vet Warehouse shall not be responsible for any breach of security caused by third parties, nor represents that the Website is completely secure.

Your Rights of Access

You have the right under the Privacy Act 1993 to access and request to update and/or correct your personal information held by Vet Warehouse. If you do so, you agree to pay Vet Warehouse the reasonable charges requested by Vet Warehouse in relation to time and attendances involved in complying with your request in this regard.

Access to your personal information held by Vet Warehouse is available to you in the "My Account" area of the Website. You can change or update your personal information at any time in the "My Account" area of the Website.

Links to Third Party Websites

Any links to third party websites are provided for convenience only, and the inclusion of any link does not imply any endorsement or verification by Vet Warehouse. Vet Warehouse does not monitor the content of any other website and is not liable or responsible in relation to any content on them. For the purposes of this clause a "third party website" is any website other than the Website.

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